On February 22nd, I engaged Carey through several eformats directly with a thoughtful, detailed list of issues about the content performance of the SoonerScoop site.
On February 23rd, Carey finally responded back to with a short note, saying that he would get back to me with a longer response
On February 24th, I asked Carey where was the followup response.
To his credit later that day, Carey responded back with a thoughtful reply. Indicating that part of his action for scheduling reasons could not happen for another 7 to 10 business days.
Later that day, I responded back to Carey saying that was fine. But I clearly requested a followup message/call from Carey to discuss the larger issues that he attempted to answer in his email. I clearly stated that followup could be scheduled for later but he needed to reply back to me in terms of at the very least scheduling that call.
On March 7th, I again messaged Carey wondering when we would be having a followup discussion. And detailed a complaint about content performance.
It’s now March 23rd, and Carey shows no signs of being able to conduct the most basic customer service interaction with a paying subscriber of over 20 years.
So Carey won’t conduct this discussion professionally in private, he leaves me no choice but to address my issues/concerns to the main customer base.
I used to recommend SoonerScoop to anyone that asked what site to subscribe to, right now I cannot make that recommendation for the first time in 20 years.
If for some reasons this critical post gets me baned, I have recorded my full communication interaction with Carey for posterity. My email address is atlantasooner@me.com
Here’s my request for the New SoonerScoop Subscriber Terms of Service.
On February 23rd, Carey finally responded back to with a short note, saying that he would get back to me with a longer response
On February 24th, I asked Carey where was the followup response.
To his credit later that day, Carey responded back with a thoughtful reply. Indicating that part of his action for scheduling reasons could not happen for another 7 to 10 business days.
Later that day, I responded back to Carey saying that was fine. But I clearly requested a followup message/call from Carey to discuss the larger issues that he attempted to answer in his email. I clearly stated that followup could be scheduled for later but he needed to reply back to me in terms of at the very least scheduling that call.
On March 7th, I again messaged Carey wondering when we would be having a followup discussion. And detailed a complaint about content performance.
It’s now March 23rd, and Carey shows no signs of being able to conduct the most basic customer service interaction with a paying subscriber of over 20 years.
So Carey won’t conduct this discussion professionally in private, he leaves me no choice but to address my issues/concerns to the main customer base.
I used to recommend SoonerScoop to anyone that asked what site to subscribe to, right now I cannot make that recommendation for the first time in 20 years.
If for some reasons this critical post gets me baned, I have recorded my full communication interaction with Carey for posterity. My email address is atlantasooner@me.com
Here’s my request for the New SoonerScoop Subscriber Terms of Service.
- The Scoop article will be published every Friday. If that publication is interrupted, a note will be pinned ideally at least 12 hours in advance. Reminder notices for planned outages such as Holidays will be published earlier during the week.
- The Chat Post will be posted at a regular time on a regular day. If that day is Tuesday, then the chat questions will all be answered by Thursday noon Central time. If that schedule again needs modification, It can be simply be stated in the Chat Post.
- The Woklehoma article should follow the same practice as the Scoop.
- Employee outages/vacations impacting content publication will be communicated in a proper manner. We don’t need to know the whys. Just the impact.
- Every Monday, Josh and Bob should post a new update “What are working on? Where are we going on?” The first part should detail articles in production with an estimated publication date, the second portion should detail trips to scout games/interview players/going to camps or 7 on 7 tourneys, etc…
- SoonerScoop site will create an easy way for Subscribers to relay content issues/concerns. Those issues will receive an initial response in 1 business day. Complete followup in 4 business days. Any ongoing discussion will have proper timeline expectations set with subscribers.
