I have been with this site for over 12 years but I use my company laptop as I travel constantly. Unfortunately it still has old Internet Explorer which I am not allowed to update/change. My company is one of top 10 in the world for number of employees so wonder how many others will also have issues with the new site. Well I guess that's my problem but to now call and find out if I have any other options was the real nightmare.
If you try to call 1 866 2 RIVALS (it is now all owned by YAHOO) a computer voice that can't recognize the phrase Sooner Scoop.com (or probably many other of their 1000 sites) so it dumps you into YAHOO troubleshooting which requires you to have a YAHOO eMail address to advance through system. Tried 3 times with no luck. Finally called and said RIVALS which got me to line of questions about my Rivals info which eventually got me to a real person. Told them my problem and basically was told sorry but you should update your worthless Internet Explorer. Told them, I can't really do that so can I get refund ? No ! You can cancel for the future but since you took the better YEARLY rate back in the spring and paid for a whole year, you don't get any money back if you cancel. They offered 3 months free (if I stay on auto-bill ) at the end of my current subscription which means they give me next APRIL, MAY and JUNE free, woopee ! My biggest complaint is just how many customers pay for these RIVAL sites BUT EVEN CALLING 866 RIVALS DOESN'T MERIT A SEPARATE PHONE LINE ! Has to be lumped into the YAHOO troubleshooting line.
If you try to call 1 866 2 RIVALS (it is now all owned by YAHOO) a computer voice that can't recognize the phrase Sooner Scoop.com (or probably many other of their 1000 sites) so it dumps you into YAHOO troubleshooting which requires you to have a YAHOO eMail address to advance through system. Tried 3 times with no luck. Finally called and said RIVALS which got me to line of questions about my Rivals info which eventually got me to a real person. Told them my problem and basically was told sorry but you should update your worthless Internet Explorer. Told them, I can't really do that so can I get refund ? No ! You can cancel for the future but since you took the better YEARLY rate back in the spring and paid for a whole year, you don't get any money back if you cancel. They offered 3 months free (if I stay on auto-bill ) at the end of my current subscription which means they give me next APRIL, MAY and JUNE free, woopee ! My biggest complaint is just how many customers pay for these RIVAL sites BUT EVEN CALLING 866 RIVALS DOESN'T MERIT A SEPARATE PHONE LINE ! Has to be lumped into the YAHOO troubleshooting line.